Cancellation
We accept order cancellation before the product is shipped or produced. If the
order is cancelled you will get full refund. We cannot cancel the order if the product
is already shipped out.
Return policy
If you don’t absolutely like your products, we want it to be as simple as possible. For more information about our return policy, see below.
1. If the products no quality problem, we don’t accept return or refund
2. If the products were broken in transportation, we don’t accept return, because it’s the force majeure we can’t control, we can refund a little base on the actually case
3. If the products with any quality problem, we can full refund for the products with problems, but pls raised the problem within 7 days after you received the package.Pls destroy/smash the products with problem and take a video as refund proof, we don’t want to bad quality products into marketing. If you raise the problem later 7 days as you received the package, we can rejest the request.So pls check your prodcuts careful when you received the package.
4. Pls take a video when you open box to check the products as a proof
Pls note, all of problem should be raised within 7 days after packages delivered,otherwise, we can rejest the request
Contact us via Chat or Email to start your return/refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted. Next contact your bank. There is often some processing
time before a refund is posted. If you’ve done all of this and you still have
not received your refund, please contact us at maggietang919@locusts.net.
Please contact our Customer service at maggietang919@locusts.net to get the return address.